Custom Apparel & Promo Product FAQs
Answers on minimums, decoration, artwork, pricing, payment, and turnaround — everything you need to know before you order custom apparel and promotional products from 9tofive Supply.
Ordering & Minimums
What is the minimum order?
Most custom apparel starts at 12 pieces per design. You can order 12 or 1,200 — the process is the same.
Can I mix sizes within an order?
Yes. You can mix sizes across the size range for a design — just include the size breakdown when you request a quote.
Can I order more than one product or color?
Yes. A single quote can include multiple products and colors. Minimums apply per design and decoration, so tell us what you have in mind and we'll lay out the best way to combine it.
How do I place an order?
Request a quote with what you need; we send pricing and a free digital proof; you approve it; we produce and ship. Most quotes go out within 24 hours.
Can I reorder later?
Yes. We keep your approved artwork on file, so reorders match your original and skip the setup step.
Decoration & Artwork
What decoration methods do you offer?
Embroidery and screen printing are our core methods, with other options depending on the product. We'll recommend the best fit for your logo, item, and quantity.
Embroidery or screen printing — which should I choose?
Screen printing suits large, colorful designs and higher quantities on tees and bags. Embroidery gives a premium, durable finish on polos, caps, jackets, and bags. Tell us your product and design and we'll advise.
What artwork files do you need?
Vector files (AI, EPS, or PDF) work best. We can also work from high-resolution PNG or JPG files, and we'll flag anything that needs cleanup.
Can you create or fix my logo?
Yes. Free design help is included — we'll recreate, clean up, or adjust your logo so it decorates cleanly.
Will I see a proof before production?
Always. You approve a free digital proof before anything is produced — nothing goes to print without your sign-off.
Are there setup or art fees?
No. There are no setup or art fees — you pay for the product and decoration only.
Pricing & Payment
How is pricing determined?
Pricing is based on the garment, the decoration method, and the quantity. The per-piece cost goes down as the quantity goes up.
Do you accept purchase orders?
Yes. We accept purchase orders, P-Cards, net terms, and standard credit cards, and we can complete vendor onboarding for your organization.
Are you a certified minority- and women-owned business?
Yes. We are certified as a Minority & Women-Owned Business Enterprise (M/WBE) by both the City of New York and New York State, and we are a registered vendor on SupplierGateway (ID SG05238007281152).
Can schools, government, and nonprofits buy tax-exempt?
Yes. Provide your tax-exemption certificate with your order and we'll process it tax-exempt. We can also supply a W-9 and a Certificate of Insurance on request.
Shipping & Turnaround
How long does an order take?
Standard turnaround is about 2-3 weeks after you approve your proof. Share your in-hands date and we'll confirm timing.
Do you offer rush orders?
Rush options are available on many products. Tell us your deadline when you request a quote and we'll let you know what's possible.
How much does shipping cost?
Shipping is free on every order.
Can you ship to multiple locations or pack individual kits?
Yes. We can split shipments across locations and assemble per-person kits — useful for new-hire onboarding, multi-site teams, and event distribution.
Still Have Questions?
Tell us what you're planning and we'll send pricing, product recommendations, and a free digital mockup — most quotes within 24 hours.